Home > Help > Forms
You can change your nominated account details or replace your Digipass using the forms below. Other changes to your account can be made within your RaboPlus account online.
You’ll need Adobe Acrobat Reader to download the forms. Visit Adobe to download Acrobat Reader.
Direct Debit Authority
Request to change Nominated Account
Request to unblock/replace my Digipass
If your Digipass gets blocked
If you enter your PIN incorrectly five times the Digipass will display "Lock PIN" and a number. Simply call us on 0800 22 44 33 (+64 4 819 2870) and we will get you online again.
You have the facility to change both your residential and postal address, along with your other contact details, online yourself. To do this login to your account and click "Contact Details", then either "Phone / Email details" or "Address details".
To update your tax rate and IRD number yourself online, log into your account and click "Tax" then "Change RWT Rate".
To update your Prescribed Investor Rate (PIR), log into your account and click "Tax" then "Change PIR". (Please note that this only applies to customers who hold managed funds).
Want to talk? Call 0800 22 44 33 Monday - Friday 8am - 7pm
Contact us0800 22 44 33
RaboPlus is a division of Rabobank New Zealand Ltd
Want to talk?