Your significant other is here to help

• You have the facility to change both your residential and postal address, along with your other contact details, online yourself. To do this login to your account and click "Contact Details", then either "Phone / Email details" or "Address details".

• To update your tax rate and IRD number yourself online, log into your account and click "Tax" then "Change RWT Rate".

• To update your Prescribed Investor Rate (PIR), log into your account and click "Tax" then "Change PIR". (Please note that this only applies to customers who hold managed funds).

Rabobank New Zealand Limited and Coöperatieve Centrale Raiffeisen-Boerenleenbank B.A. (New Zealand Branch) (the New Zealand branch of the Rabobank parent company, Rabobank Nederland) each has a guarantee under the New Zealand deposit guarantee scheme.  Further information about the deposit guarantee scheme is available, free of charge and at all reasonable times, on the Internet site maintained by, or on behalf of, the Treasury.

Yes. The Cash Advantage Fund (CAF) has been approved under the New Zealand deposit guarantee scheme. Please visit The Treasury website for more details.

Like we say in our ads, we're not after the mortgage on your house and we're not trying to sell you insurance or personal loans. RaboPlus is a new and different kind of bank.

We don't offer traditional banking products like eftpos, cheques, high-interest loans, mortgages and credit cards. You can keep your existing bank for those services - just use RaboPlus for savings and investments (without the hassle of needing to switch banks).

We do offer the best value savings, term deposits and investments on the market.

• Savings accounts - Want high rates of interest and no fees? Transfer money electronically from your existing bank into your RaboPlus online savings account and enjoy the benefits. More
• Term deposits - Want a higher return on lump sums for a fixed term? If you're in between selling and buying a house, why not park the cash in a high interest term deposit? We offer terms from 30 days to 5 years. More
• Managed Funds - Want great deals, minimum fees and 24-hour access to your portfolio? We've picked the cream of Managed Funds so you can get started with as little as $250. More

Very, very safe. The highest credit rating of any bank in New Zealand? Correct. We are proud to say that the Rabobank Group was ranked 1st in 2001, 2002, 2004 and 2005. And in 2006 and 2007, 2008 and 2009 we were ranked the highest (safest) privately owned bank in the world. Read more about our Security.

If your Digipass gets blocked

If you enter your PIN incorrectly five times the Digipass will display "Lock PIN" and a number. Simply call us on 0800 22 44 33 (+64 4 819 2870) and we will get you online again.

If your Digipass gets misplaced

We have a secure way of handling this. Print off the form Replace my Digipass [PDF 246KB]. Fill in the details as required and send it to us by fax, email, or post. The contact details for this are provided on the form. We will deal with your request quickly to get you back online.

1. Complete the Request to change Nominated Account form 

2. Complete the Direct Debit Authority 

3. Forward the following to Freepost RaboPlus, PO Box 38567, Wellington: 
   
   - Signed Request to Change nominated account form
   - Signed Direct Debit Authority
   - Official evidence of your old nominated account showing the account name and number.
          - This can be a statement, an internet printout, or an encoded deposit slip.
   -Official evidence of your old nominated account name and number.

Please remember:

1. Your new nominated account must be in the same name as your RaboPlus account.

2. Only once your change of nominated account notification has been processed by us will you be able to create new funds transfers to or from your new nominated account.

3. Please do not send us original bank statements; a copy of the official statement will suffice for our purposes. 
    

It's really easy:

1. Keep your existing bank.
2. Sign up to RaboPlus online.
3. Once you're a customer, start saving and investing with RaboPlus.
4. Move your money between your existing bank and RaboPlus as little or often as you like.
5. Enjoy your money (you'll notice there's more of it)!

We don't have any branches so we're always open. You can access your account(s) online 24 hours a day, 7 days a week. And if you need to talk to our expert staff, our Customer Contact Centre is open from 8am to 7pm, Monday to Friday. We're always happy to help. For all our details, see Contact us.

You have the facility to change both your residential and postal address, along with your other contact details, online yourself. To do this login to your account and click "Contact Details", then either "Phone / Email details" or "Address details".

Provided we receive your Internet banking instructions prior to 9pm on a business day your funds will be transferred on the same business night.

Please note that where Internet banking instructions are received after 9pm (or on a non-business day), we will process your funds transfer on the next available business night. For example, a transfer instruction made on a Saturday will be processed on Monday night and credited/debited to your account by first thing Tuesday morning.

A summary of all pending transfers can be located by clicking on "Transfer out" or "Transfer in", then "Summary (pending)". For same day transfers out of your account please check your transaction history by clicking on "Savings accounts" then "Transactions" as these will not appear in the "Summary (pending)" section.

Step 1: Purchase funds

• Log-in to your account. 

•  Click on "Managed Funds", then "Purchase". 

•  Click on "Buy" next to the "Cash Advantage Fund".

Please note: Before you can purchase managed funds your money needs to be cleared and in one of your RaboPlus call accounts; it will take 2-3 business days to clear once we receive it.

The first time you purchase funds you may be prompted to open a managed fund account (if you did not request to do so when you opened your On-Call Account).

Step 2: Processing

At 12:30pm on every business day RaboPlus sends all orders to AMP Capital Investors for processing. Therefore, if you purchase funds after 12:30pm your order will not be sent until the following business day. Your account is usually updated with your unit holdings the same night with the purchase amount being deducted from your RaboPlus savings account at the same time